Virail is an online platform that compares all available routes from many different partners for your trip, you cannot book or pay in our website. When you find the best option for you, you will be transferred to the service provider’s site to complete your booking and there you will see all the payment options you can have.
If you have any questions about your payment you need to contact directly the travel company, provider or agent and they will be able to help you.
Virail is a platform that compares all available routes for your trip and help you to find the best solution for your travel, but we don’t purchase bookings or payments.
If you have any questions regarding your booking information you need to contact directly the travel provider. For example if you need help with:
Changes of booking
Cancellations and refund
You haven’t received your booking confirmation
If you don’t remember which company you booked your trip we suggest you to check your emails, even the spam one, and check your bank statement, you will see the name of the travel company on the payment.
If you are trying to find your booking confirmation on a virail mail you won’t find anything. We are only a compare platform, we don’t have any of your booking details.
So where is your booking confirmation?
Check your emails, the travel provider or the travel company should have been sent to you an email with your booking confirmation. Check also your spam email and if you still don’t find anything look at your bank statement of the card you used to pay, the name of the travel agent or the travel company should be there next to your payment.
Every time you book your trip with a travel agent or a travel company, they immediately send you a confirmation email with all your booking details. Check also your junk and spam emails, if you still don’t find anything it can be you gave the wrong email address so you need to contact their customer service. They will help you to understand if your booking has gone through.
If you still don’t find your booking confirmation check on your bank statement, next to the transaction you will see the name of the travel company or travel agent.
Virail is a platform that compares all available routes for your trip, we don’t have any booking or payment details. We redirect you to the travel company or travel agent website where you proceed with your booking. If you need help with any kind of changes, cancellation and refunds, you need to contact the travel provider/agent or the travel company you did your booking with.
Each company has its own rules about cancellations, changes and refunds, you need to contact them directly and they will be more than happy to help you.
Unfortunately we cannot do anything if your booking has been cancelled, it is a choice made by the travel company. Usually they ask you if you prefer to purchase a new ticket or if you want to be fully refund, but this depends on the company. For any question it is recommended to contact directly their customer service, they will be able to help you.
Don’t panic, it can happen that you enter the wrong email address. In this case contact directly the company or the travel agent you booked with and they will help you to change the email and receive your booking confirmation.